Hatton Garden Care is fully insured with £1 million public liability insurance.

Hatton Garden Care respects your privacy and is committed to protecting your personal data.

This privacy policy will inform you as to how we look after your personal data and tell you about your privacy rights and how the law protects you. We will abide by current law (in particular with the General Data Protection Regulation ((EU) 2016/679) (GDPR) and the Data Protection Act 2018 (DPA 2018)) and will only use the information that we collect about you appropriately and lawfully.

The information we collect about you is necessary for us to take and process your order and also deal with any service related issues that may arise thereafter. We will also send you details of special offers and let you know about new products and services from time to time.

 

Controller

Hatton Garden Care will be the data controller of your personal data you provide to us. This means Hatton Garden Care determines the way in which any personal data is processed. As data controller we are responsible for your personal data. If at any point you wish to change your contact preferences you can do so by contacting hattongardencare@gmail.com

 

Personal data

What is "personal data"? This includes information such as your full name, address, phone number, email address, and your device's internet protocol address when visiting the Hatton Garden Care website. If you choose to pay Hatton Garden Care by bank transfer or cheque, then it may also include certain of your account details which are publicly available, such as your account number and sort code which are clearly printed on cheques, and which are sometimes detailed in bank statements, depending on how your bank sends the payment.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us. You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

 

The data we collect about you

When you order from us you provide personal information such as:

• Identity data: which includes your full name
• Contact data: which includes your address, contact telephone number and email address
• Financial data: includes payment card and bank account details
• Profile data: which includes details of your services/order(s)
• Technical data: which includes your IP address, and the devices you use to access this website to enable us to provide a more personalised website experience
• Marketing and communications data: includes your preferences in receiving marketing from us and our third parties and your communication preferences
• Transaction data: includes details about payments from you and other details of products and services you have purchased from us.

 

How your personal data is collected

We use different methods to collect data from and about you including through:

 

Direct interactions: You may give us your Identity Data, Contact Data and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you apply for our products or services; subscribe to our service; request marketing to be sent to you; or give us feedback or contact us.

Hatton Garden Care will store and process personal information supplied by you in communications for the purposes of a business relationship. This will include any personal information communicated to Hatton Garden Care, and is likely to include your full name, other contact details and your location information. These types of personal data will be stored for a period of 10 years.

Collected personal information will be used to efficiently communicate with you and it will also be used in invoicing, design proposals, and other similar documents. Emails are also stored to keep a track of discussions, decisions and for legal reasons.

Hatton Garden Care may on occasion share this personal data with others, but only if specifically asked to by yourself: for example, you may ask me to pass your contact information on to a third party such as a supplier/contractor/specialist etc.  In certain circumstances Hatton Garden Care will also share this personal data with its professional advisors if it becomes relevant to share the information.

This personal data is collected on the lawful basis of having a legitimate interest in the personal data, to form and maintain a business relationship and for efficient communication. The data is obtained in a way, and used for purposes that would be reasonable to expect (i.e. you gave Hatton Garden Care this information yourself), it is not harming your rights and interests and has minimal privacy impact to you.

Hatton Garden Care will share this personal data with professional advisors in the event of any circumstances that require their attention.

 

Data collected from this website: When visiting this website, information about you and your device is collected including:

• Information typically found in web server access logs, ie data about your user agent and the referring website and your IP address. [known as: dynamic clickstream data]
• Additional information contained in the HTTP protocol. [dynamic HTTP data]
• Data from user search terms. [dynamic search text data]
• Data about setting of cookies. [dynamic cookies data]

These web logs will contain your IP address and in most cases contain the referring website whose link you followed to reach this site, and information sent by your web browser set in the user agent string. The Hatton Garden Care website is hosted by Webador, who collect this information.
Please be aware that while visiting this site, visitors can follow links to other sites that are beyond the control of this site. Hatton Garden Care is not responsible for the content or privacy policy for these sites.

Website cookies: A cookie is a small file of data that a website can set and store on your device that is a possible online identifier. You can normally set your web browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. The cookies on this website are set by Webador, and Hatton Garden Care has no control over them or their use: if you are not happy with the website setting cookies, please set your

 

How your personal data is used

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

• To register you as a new customer
• To process and deliver your order/services including managing payments and charges
• To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
• To make suggestions and recommendations to you about goods or services that may be of interest to you

 

Lawful basis for processing including basis of legitimate interest:

• To process and deliver your order/services including managing payments and charges
• For running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise
• Necessary to comply with a legal obligation

 

Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).

Hatton Garden Care does not use any marketing profiling technique or similar methods.

 

Keeping information

Once your personal data is collected, the amount of time we retain it only for as long as reasonably necessary including for purposes such as guarantees, reporting requirements and legal obligations. The only exceptions to this are where the law requires us to hold your personal information for a longer period or delete it sooner if you exercise your right to have the information erased.

 

Data security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

 

Personal data rights
You have the following rights regarding the use of your personal data:

• The right to be informed
• The right of access
• The right to rectification
• The right to erasure
• The right to restrict processing
• The right to data portability
• The right to object
• Rights in relation to automated decision making and profiling
• The right to lodge a complaint with the supervisory authority

Certain of these rights do not apply in all circumstances due to the lawful basis of processing. Your provision of personal data is not a statutory or contractual requirement and you are not obliged to provide the personal data and there are no consequences if you do not provide personal data other than Hatton Garden Care being unable to contact you.

Information requests and disputes

If you wish to make any changes to the personal information which Hatton Garden Care holds, simply email your request to hattongardencare@gmail.com

Disputes will be handled by Hatton Garden Care. I will correct any errors and reply to any personal data requests within 1 month.

Hatton Garden Care follows the principles of Integrated Pest Management and a completely organic approach is preferred.

Chemical controls will NOT be used unless instructed by and with the informed consent of the garden owner. 

 

What is a pest?

Pests are organisms that damage or interfere with desirable plants. Pests also include organisms that impact human or animal health. Pests may transmit disease or may be just a nuisance. A pest can be a plant (weed), vertebrate (bird, rodent, or other mammal), invertebrate (insect, tick, mite, or snail), nematode, pathogen (bacteria, virus, or fungus) that causes disease, or any other unwanted organism that may harm the ecosystem.

 

Definition of Integrated Pest Management (IPM)

IPM is an ecosystem-based strategy that focuses on long-term prevention of pests or their damage through a combination of techniques such as biological control, habitat manipulation, modification of cultural practices, and use of resistant varieties. Treatments are made with the goal of removing only the target organism. All pest control materials are selected and applied in a manner that minimizes risks to human health, beneficial and nontarget organisms, and the environment. The most effective, long-term way to manage pests is by using a combination of methods that work better together than separately. Approaches for managing pests are often grouped in the following categories:

Biological control: The use of natural enemies—predators, parasites, pathogens, and competitors—to control pests and their damage. Invertebrates, plant pathogens, nematodes, weeds, and vertebrates have many natural enemies.

Cultural controls: Practices that reduce pest establishment, reproduction, dispersal, and survival. Changing horticultural practices can significantly reduce pest problems.

Mechanical and physical controls: These kill a pest directly, block pests out, or make the environment unsuitable for it. Using humane traps is example of mechanical control. Physical controls include mulches for weed management, or barriers such as screens to keep birds or insects out.

Chemical control: Pesticides/herbicides may only be used as a last resort and in combination with other approaches for more effective, long-term control. Pesticides/herbicides are selected and applied in a way that minimizes their possible harm to people, non-target organisms, and the environment. IPM requires we use the safest, most selective product that will do the job and be the safest for all other organisms and for air, soil, and water quality.

 

How do IPM programs work?

IPM is a series of pest management evaluations, decisions and controls. In practicing IPM we follow a four-tiered approach:

Set action thresholds: Before taking any pest control action, IPM first sets an action threshold, a point at which pest populations or environmental conditions indicate that pest control action must be taken. Sighting a single pest does not always mean control is needed.

Monitor and identify pests: Not all insects, weeds, and other living organisms require control. Many organisms are innocuous, and some are even beneficial. IPM programs work to monitor for pests and identify them accurately, so that appropriate control decisions can be made in conjunction with action thresholds. This monitoring and identification removes the possibility that pesticides will be used when they are not really needed or that the wrong kind of pesticide will be used.

Prevention: As a first line of pest control, IPM programs work to manage the plants, lawn, or growing space to prevent pests from becoming a threat. This may mean using cultural methods, such as rotating between different crops, selecting pest-resistant varieties, and planting pest-free rootstock. These control methods can be very effective and cost-efficient and present little to no risk to people or the environment.

Control: Once monitoring, identification, and action thresholds indicate that pest control is required, and preventive methods are no longer effective or available, IPM programs then evaluate the proper control method both for effectiveness and risk. Effective, less risky pest controls are chosen first, including highly targeted chemicals, such as pheromones to disrupt pest mating, or mechanical control, such as trapping or weeding. If further monitoring, identifications and action thresholds indicate that less risky controls are not working, then as a last resort additional pest control methods could be employed, such as targeted spraying of pesticides/herbicides.